Job

Service Desk Support - Applications Focus

South Burlington, VT

Description

BETA is seeking an IT guru who will help ensure our team members are staying as efficient as possible.  This is an ideal position for someone who has excellent service and technical skills, and is ready to work in a fast paced environment, where everyday will be a little different.

Responsibilities

  • Initial application troubleshooting and determination of appropriate escalation path
  • Identifies and resolves desktop/laptop application problems
  • Responsible for incidents escalated from first line of support
  • Manage, maintain, monitor and support the application infrastructure environment for multiple facility locations
  • Install, configure and support software required to operate assigned technology
  • Resolve and work proactively on virus/malware issues and initiatives
  • Assists in new system deployments/loading appropriate software as needed
  • Write support documentation for internal use
  • Responds to requests for assistance from employees who are experiencing problems with supported applications
  • Documents results of problem resolution session using the internal ticketing and remote access system
  • Participates in deployment projects
  • Identify and resolve common client desktop/laptop issues to help reduce the number of redundant help desk calls concerning the same issue.
  • Experience/Requirements

  • High School Diploma or equivalent (Required) - Bachelor’s degree preferred
  • 3+ years experience in a technical support environment preferred
  • Basic experience using an IT Service Management system
  • CompTIA A+, HDI, Microsoft MCSA or related technical certification, preferred
  • Ability to work in a service-oriented team environment with strong organization, analytical, communication, and time management skills
  • Proven Experience with (Most all, but not limited to) G-Suite, G-Drive, Zoom, Google Meet, Email Anti-Spam/Hygiene Tools, Android/iPad/iPhone Device Mgmt, Multi-Function Printers/Scanners, Multi-Factor Authentication Apps, etc.
  • Experiences with Large Corporate ERP Systems would be very beneficial.
  • Ability to demonstrate independent thinking and judgement with minimal oversight
  • JIRA/Confluence administration support experience
  • BETA Technologies provides equal employment opportunity to all individuals regardless of their race, color, religion, age, sex, sexual orientation, gender identity, national origin, ancestry, place of birth, citizenship, disability, veteran or military status, health coverage status, HIV status, genetic information, crime victim status, pregnancy or a pregnancy-related condition or any other characteristic protected by state, federal, or local law. The company does not discriminate, and will not discriminate, and will not tolerate discrimination, based on any of these characteristics during the application process or in employment.

    All offers of employment at BETA Technologies are contingent upon favorable results of a thorough background check.

    BETA Technologies is an E-Verify employer.