Job

IT Help Desk

South Burlington, VT

Description

We are actively seeking a skilled Help Desk technician to join our IT support team. Your responsibilities will include maintaining and managing our software, hardware, network and audio visual systems across all of our sites.  This position requires an emphasis on providing outstanding customer service and will be the first point of support for identifying and resolving system and network issues.

Essential Duties and Responsibilities:

  • Help Desk Technician will provide end­ user support to remedy computer, audio/visual, basic network, printing, and other technology-related issues in a timely and professional manner. Solutions may be provided remotely or onsite as appropriate. 
  • Serve as the first point of contact and provide day-to-day desktop support of our Windows, Mac, and AV environments.  
  • Direct unresolved issues to the next level of support as necessary
  • Utilize our electronic ticketing system for opening, closing, resolving, escalating, and tracking requests and activities
  • Maintain conference room audio/visual system and related equipment
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Participate in team meetings and appropriate corporate meetings and activities
  • Create and maintain IT documentation 
  • The Help Desk technician will be responsible for planning and conducting new hire training  related to the use of hardware and productivity software

  • Minimum Qualifications (Knowledge, Skills, and Abilities):

  • In depth knowledge of troubleshooting PC hardware and software
  • Ability to administrate and provision user accounts
  • Exposure to Google G-Suite and Workspaces. 
  • Ability to write detailed documentation
  • Ability to support Zoom meetings, Teams Meeting, Google Meet, and other AV technologies 

  • Preferred Qualifications (Knowledge, Skills, and Abilities):

  • Knowledge to support both a Windows and MAC environment
  • Ability to troubleshoot network issues
  • Experience with Zoom Rooms 
  • Experience with Audio Visual equipment

  • Physical Demands and Work Environment:

  • Ability to lift 50 pounds
  • Off-hours work is required to perform off-hours system maintenance
  • Up to 10% travel may be required 

  • Video Interview:

    Please be aware that you may be invited to complete a Video Screening interview. This invite will be sent by email (users@hireflix.com). We highly recommend completing this step of the application process within the following 48 hours should you be invited.

    Note: Be sure to check your Junk folder



    BETA Technologies provides equal employment opportunity to all individuals regardless of their race, color, religion, age, sex, sexual orientation, gender identity, national origin, ancestry, place of birth, citizenship, disability, veteran or military status, health coverage status, HIV status, genetic information, crime victim status, pregnancy or a pregnancy-related condition or any other characteristic protected by state, federal, or local law. The company does not discriminate, and will not discriminate, and will not tolerate discrimination, based on any of these characteristics during the application process or in employment.

    All offers of employment at BETA Technologies are contingent upon favorable results of a thorough background check.

    BETA Technologies is an E-Verify employer.